Bachelors in Microsoft Health
Pipeline programs often fail by copying corporate expectations into academic formats. BMH was different. We designed a learning system around the lived realities of underrepresented students, not just the job titles they aspire to.
Role
Program Manager
AI Integration Strategist
Organization
Microsoft Corporation
Health and Life Sciences
Timeline
12 months
Summer 2023
Tools
Figma
Mural
Microsoft Copilot
Focus
Product Education Design
Healthcare Systems Fluency
Cross-functional Learning Strategy
Summary
I co-designed the Bachelors in Microsoft Health (BMH)—a 12-week internal learning program for Microsoft Health & Life Sciences (HLS) employees. The program prepared cross-functional teams to lead AI-informed, patient-centered innovation across the healthcare ecosystem.
We introduced Microsoft Copilot not as a productivity shortcut, but as a collaborative learning companion—embedded alongside faculty instruction to guide synthesis, questioning, and systems reasoning. I led the strategic framing, curriculum development, and Copilot integration to create an AI-powered, human-centered education experience tailored for the complexity of healthcare innovation.
50%
Boost in student participation
35%
Improved student clarity
BMH reframed AI not as a shortcut, but as a co-educator that empowers Microsoft HLS employees to navigate healthcare complexity with systems thinking, ethical clarity, and product-driven insight.
Challenge
Microsoft HLS employees—from technical account managers to cloud strategists—are increasingly expected to navigate clinical systems, data ethics, and product innovation with credibility. But traditional upskilling programs often fail to reflect the real ambiguity, complexity, and patient stakes in healthcare.
The design challenge:
How might we create a learning experience that blends academic rigor with AI-supported insight—without reducing learning to automation?
Solution
I co-led the design of BMH by treating AI as a co-pilot in learning, not a replacement for thinking. Key contributions included:
Program visioning — Defined what it means to earn a "bachelor's" level fluency in healthcare product strategy, for internal enterprise learners
Modular curriculum design — Covered systems thinking, patient experience mapping, health equity, AI ethics, and regulatory context
Microsoft Copilot integration — Designed exercises where Copilot complemented faculty-led instruction:
- Summarizing complex clinical policy
- Reframing stakeholder needs
- Prompting ethical considerations
- Synthesizing case study insights
Copilot was positioned as a reflective partner, enhancing—not replacing—critical thinking.
Learning architecture — Included scaffolded modules, decision trees, and ambiguity-based prompts to mirror real-world challenges
Stakeholder orchestration — Facilitated collaboration between Microsoft L&D, faculty, healthcare strategists, and field teams
Impact
- Final curriculum adopted and funded for pilot within Microsoft HLS
- Boosted AI fluency among non-technical employees—particularly in navigating AI's role in ethical, human-facing domains
- Elevated Copilot from tool to teaching partner, driving deeper learning outcomes through reflection, reframing, and real-time synthesis
- Framework now being considered across other verticals (Financial Services, Public Sector) for enterprise upskilling
Key Decisions
- Positioned Copilot as a co-instructor—used to augment rather than automate learning, sparking richer conversations during sessions
- Designed activities that required judgment, empathy, and complexity—ensuring AI remained in service of human-led reasoning
- Anchored each module in systems thinking and patient impact, avoiding oversimplification of healthcare transformation
- Applied syllabus sprinting to prototype modules directly with internal Microsoft teams for early validation and iteration